Complaints Procedure

We hope that you enjoy your visit to Parkside Dental Practice and encourage you to leave us feedback about the services we provide. You can contact us on 029 2066 5566 or by email [email protected] if you would like to leave any compliments or comments.

If you wish to make a complaint, this practice operates a complaints process which aims to resolve any issues or concerns.


How to Complain

Complaints should be addressed to:

Practice Manager

Parkisde Dental Practice

170 Cathedral Road

Cardiff, CF11 9JD

Tel No: 029 2066 5566
E-mail: [email protected]


What We Shall Do

We aim to acknowledge any such concern within two working days of receiving the complaint and to respond in full within ten working days. If we cannot fulfil these timescales, we will let you know promptly.

In the unlikely event that the practice is unable to deal with any complaint to your satisfaction, you should contact:

Dental Complaints Service
Tel: 08456 120 540/ 020 8253 0800
E-mail: [email protected]


General Dental Council
Address: 37 Wimpole Street, London, W1G 8DQ
Tel: 020 7167 6000


Health Inspectorate Wales
Address: Healthcare Inspectorate Wales, Welsh Government, Rhydycar Business Park, Merthyr Tydfil, CF48 1UZ
Tel: 0300 062 8163
Email: [email protected]